etobet Privacy Policy

1 Introduction and Scope

etobet ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the etobet platform at etobet.vip. This Privacy Policy sets out the basis on which personal data we collect from players, visitors, and other users ("you", "your") will be processed by etobet.

This policy applies to all personal data collected through:

• The etobet.vip website and all associated pages and subdomains.
• The etobet mobile web interface and Progressive Web App (PWA).
• Communications between you and the etobet support team via email or any other channel.
• Payment transactions conducted through etobet's supported payment providers, including bKash, Nagad, Rocket, Upay, and bank channels.

Please read this policy carefully. If you have any questions about how etobet handles your personal data, contact us at [email protected] before using the platform.

2 Data Controller

For the purposes of this Privacy Policy, etobet acts as the data controller in respect of all personal data collected through the etobet platform. This means etobet determines the purposes for which, and the manner in which, your personal data is processed.

If you wish to exercise any of your data rights or raise a concern about how your information is handled, you may contact the etobet data team at:

Email: [email protected]

All data-related requests will be acknowledged within 5 business days and substantively addressed within 30 calendar days of receipt.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, complete identity verification, or contact etobet support, you provide us with personal data that may include:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postal code.
• Email address and mobile phone number.
• Copies of identity documents submitted during KYC verification, such as your National Identity Card (NID) or passport.
• Payment method details, including mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account information where applicable.
• Any information you voluntarily include in communications with etobet support.

3.2 Data Collected Automatically

When you access and use the etobet platform, certain technical data is collected automatically by our systems, including:

• IP address and approximate geographic location derived from that IP address.
• Device type, operating system version, and browser type and version.
• Session duration, pages visited, features used, and betting activity logs.
• Login timestamps and session identifiers.
• Cookies and similar tracking technologies as described in Section 7 of this policy.

3.3 Data from Third Parties

etobet may receive limited personal data about you from trusted third-party partners, including:

• Identity verification providers used to assist with KYC compliance checks.
• Payment processors who confirm transaction status and flag suspicious activity.
• Fraud detection services that provide risk scores associated with your account activity.

In all cases, etobet requires third-party data providers to handle personal information in a manner consistent with this Privacy Policy and applicable data protection standards.

4 How We Use Your Personal Data

etobet uses the personal data it collects for the following purposes:

etobet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5 Sharing of Personal Data

etobet does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

5.1 Payment Service Providers

To process deposits and withdrawals, etobet shares necessary transaction data with our supported payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your data solely for the purpose of completing your requested transaction and are bound by their own privacy and security obligations.

5.2 Identity Verification Partners

When you submit documents for KYC verification, etobet may use third-party identity verification services to assist in confirming the authenticity of your submitted documents. These services process only the data required for verification and do not retain your documents beyond the verification process.

5.3 Fraud and Security Services

etobet works with fraud prevention and cybersecurity service providers who process technical data (such as IP addresses, device fingerprints, and session patterns) to detect and prevent fraudulent activity on the platform. This processing is carried out under etobet's legitimate interest in maintaining a safe platform for all players.

5.4 Legal and Regulatory Disclosures

etobet may be required to disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where such disclosure is required or permitted by applicable law. etobet will make reasonable efforts to notify you of such a disclosure unless legally prohibited from doing so.

5.5 Business Transfers

In the event that etobet undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by etobet may be transferred to the successor entity. You will be notified of any such transfer via the contact details registered on your account, and this Privacy Policy will continue to govern the use of your data.

6 Data Retention

etobet retains personal data for only as long as is necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with etobet and for a minimum of 5 years following account closure, to satisfy record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents: Retained for the duration of the account relationship and for a minimum of 5 years after account closure.
• Support communications: Retained for 2 years from the date of the last correspondence, or longer if the communication relates to an unresolved dispute.
• Technical and session logs: Retained for up to 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever is earlier.

When personal data is no longer required and has passed the applicable retention period, etobet will securely delete or irreversibly anonymise that data so that it can no longer be associated with you.

7 Cookies and Tracking Technologies

etobet uses cookies and similar technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and assist with fraud prevention. The following types of cookies are used on the etobet platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as session management, login authentication, and secure payment flows. These cookies cannot be disabled without preventing the platform from operating correctly.
• Functional Cookies: These cookies allow etobet to remember your preferences, such as your preferred language settings and recently viewed markets, to deliver a more personalised experience.
• Analytical Cookies: etobet uses anonymised analytical data to understand how players interact with the platform — for example, which pages are visited most frequently and where players encounter difficulties. This data is used exclusively to improve the platform experience.
• Security Cookies: These cookies support etobet's fraud detection processes by recording device and session characteristics that help identify unusual or potentially fraudulent access patterns.

You can manage cookie settings through your browser's built-in privacy controls. Please note that disabling strictly necessary cookies will impair your ability to use the etobet platform. Functional and analytical cookies may be disabled without preventing basic platform access.

8 Your Data Rights

As a player on the etobet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered username and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data etobet holds about you. etobet will provide this information within 30 calendar days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. etobet will action verified correction requests promptly.
• Right to Erasure: You may request that etobet delete your personal data. This right is subject to certain limitations — for example, we are required to retain transaction records and KYC documents for defined periods. Where erasure is not possible in full, etobet will explain the applicable constraints.
• Right to Restriction of Processing: You may request that etobet restricts its processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request that etobet provides your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where etobet processes your personal data on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
• Right to Object: You have the right to object to etobet's processing of your personal data where that processing is based on our legitimate interest. etobet will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

9 Data Security

etobet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and etobet's servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within etobet's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure Storage: Personal data is stored on servers that are protected by firewalls, intrusion detection systems, and regular security audits.
• Account Security: etobet provides players with tools to protect their own account, including the ability to set strong passwords and to report suspected unauthorised access to [email protected].
• Regular Reviews: etobet periodically reviews and tests its security infrastructure and updates its practices in line with evolving best practices and any newly identified threats.

While etobet takes all reasonable steps to protect your personal data, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a security breach that is likely to result in a risk to your rights, etobet will notify affected players without undue delay.

10 Children and Minors

The etobet platform is strictly intended for adults aged 18 and above. etobet does not knowingly collect personal data from individuals under the age of 18. If etobet becomes aware that personal data has been submitted by or on behalf of a minor, the associated account will be suspended immediately, all data will be reviewed, and the personal data in question will be securely deleted to the extent permitted by law.

If you believe that a minor may have registered an account on the etobet platform, please notify us immediately at [email protected] so that we can take prompt action.

11 International Data Transfers

etobet primarily serves players based in Bangladesh. In some circumstances, your personal data may be transferred to or processed by systems located outside of Bangladesh — for example, by identity verification or fraud detection service providers who operate internationally. Where such transfers occur, etobet takes reasonable steps to ensure that your data receives an equivalent level of protection to that afforded under this Privacy Policy, including through contractual safeguards with the receiving party.

By using the etobet platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Bangladesh as described in this section.

12 Third-Party Links

The etobet platform does not contain links to third-party websites. In the event that any third-party content or service is integrated into the etobet platform in future, etobet will update this Privacy Policy accordingly. etobet is not responsible for the privacy practices of any third-party services that you access independently outside of the etobet platform.

13 Changes to This Privacy Policy

etobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, etobet will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address.

Continued use of the etobet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how etobet protects your data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or etobet's handling of your personal data, please contact the etobet support team. Our support team is available 24 hours a day, 7 days a week at Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

Please include your registered username and a brief description of your query or request in all correspondence. etobet aims to acknowledge all privacy-related enquiries within 5 business days.

For questions about your account's responsible gaming settings, please also visit our Responsible Gaming page, or review our Terms & Conditions for the full contractual framework that governs your use of the etobet platform.